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About us
Our company OmniCompound specializes in research and international sales of chemical products using modern quality standards, for laboratory and research purposes. We make every effort to offer a full range of products to customers around the world, and strive to supply cost-effective and high-quality products.
Our headquarters is located in the Republic of China, Shenzhen(province of Guangdong), zip 518034.
Our main warehouse is in the Netherlands, Switzerland and Spain for the delivery of our products across the EU.
International delivery is carried out from India and China.
We are in touch with our clients almost 24 hours a day and respond to emails from Monday to Saturday. You can contact us by our electronic mail [email protected] . You can also write to us in a live chat or write to us on our jabber [email protected].
We will be happy to answer any questions regarding our products, your order and tell you about our digging.
The legality of research chemical products.
Our company sells only chemicals that are legally sold and bought in the EU and other countries of the world for research and testing in special laboratory conditions, not for human use.
Purity of chemicals.
Our products are manufactured in compliance with all quality standards and advanced technologies are used to produce chemical products with a purity above 98%.
Delivery.
Delivery of our products is carried out through courier and postal services UPS, FEDEX, DPD, GLS, PostN in the EU. The average delivery time is 2-7 days. Preparation of the order for shipment is 24 hours from the date of payment, on working days.
Guarantees
Our company guarantees the shipment of our products within 24 hours after payment on working days and provides a tracking number for the parcel and you will be able to monitor your parcel all along the way. You can always get additional information about your order in the Orders section, or check the information with our support in an online chat or by email.
Some goods are not delivered to all countries. You can always check this information with our support by first specifying the name of the product and the country of delivery.
All parcels are shipped discreetly and securely.
If you do not see your tracking code on the courier service’s website, then in rare cases it is necessary to wait up to 24 hours, since updating the tracking numbers on the courier company’s website may take some time.
Payment
We accept payment
Bitcoin
Monero
Bitcoin Cash
Litecoin
Ethereum
Payment by card can be made through some payment services, where card verification is required and transaction fees are withdrawn. and we strongly recommend using bitcoin and can always help with the purchase of our products.
FAQ
Where do you ship your products from?
It all depends on the product and its ordered volume, stock in stock, as well as on the location of our buyer. We ship from the Netherlands, Austria, Switzerland and Spain across the EU, other international deliveries we conduct from India and China.
Do you deliver to my country? Do you implement stealth shipping?
The response to the registration and shipment of the goods depends on which product was ordered. In some countries, laws regulate the purchase and sale of certain substances, but we make every effort so that we can deliver your parcel with minimal checks, but you are still responsible for the goods that you ordered in your country, if it is organic.
All parcels and letters are sent by stealth shipping by default, packed in a sealed package in a double zip package, covered with foil, with a material safety data sheet if it is required in the country to which the delivery is carried out.
Which logistics companies will you ship your goods to?
We ship our goods by courier and postal services UPS, FEDEX, DPD, PostNL, and it is also possible to ship by business letter. Individual approach and selection of delivery service is possible.
Do you provide a track number?
We provide the track code after shipment by e-mail, as soon as the goods are shipped, your track code will be available in our Track Codes section, which you can access with the login and password that was provided by our support service after placing and paying for your order.
What is the shipping cost?
The cost of delivery depends on the route, the product you order and the volume. Some goods have to be shipped via a special route and if you have ordered several packages, the cost may increase. The cost of delivery varies from 10 to 40 Euros.
How soon will I receive my order?
Preparation of the order for shipment 24 hours from the date of payment. After shipment, your order is carried out by the delivery service, the average delivery time is from 3 to 14 days, depending on the route. Sometimes, in rare cases, delivery may take up to 30 days.
What payment methods do you accept?
We accept Bitcoin, Monero, Bitcoin Cash, Litecoin, Ethereum and many other crypto-currencies for payment, in exceptional cases we can accept Money Gram payment with a commission, card payment is possible through payment intermediary services that withdraw a commission when transferring funds. Therefore, we strongly recommend opating bitcoin or other crypto-currencies.
Do you resend if my item has been taken, lost, or returned?
We re-ship only if the item is lost or returned for some reason.
Can I get a refund?
Yes, but if your order was not shipped on time.
How can I contact you?
You can contact us by email [email protected]
jabber
[email protected]
Or contact us in an online chat on our website.
Is it possible to become an omnicompound company partner? Do you have a referral program?
We are working on creating a referral program, but you can always discuss issues, offer partnership and send us suggestions to our e-mail [email protected]
Contact us
Our e-mail
[email protected]
Our representative in the EU
jabber
[email protected]
Republic of China, Shenzhen(province of Guangdong), zip 518034.
